Terms and Conditions

Effective Date: Tuesday, May 8, 2025

Welcome to eMedAlert. These Terms and Conditions (“Terms”) govern your access to and use of the emedalert.ai website, app.emedalert.ai mobile application, and related services (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

1. Account Registration
You must provide accurate, complete information during registration and keep your account information up-to-date. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

2. Acceptance of Terms

By accessing or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

3. Description of Services

app.emedalert.ai is a mobile application designed to automatically detect accidents and send instant alerts to emergency services (e.g., 112 in the EU), even when the user is unable to call for help. The application utilizes device sensors and algorithms to identify incidents such as falls, road accidents, or medical emergencies during activities like hiking or sports.

4. User Eligibility

You must be at least 18 years old to use our Services. By using the Services, you represent and warrant that you meet this requirement and have the legal capacity to enter into a binding agreement.

5. User License
We grant you a limited, non-exclusive, non-transferable, revocable license to use eMedAlert for your personal, non-commercial purposes. You may not copy, distribute, or modify any part of the Services without our express written permission.

6. User Responsibilities

• Account Information: You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary.
• Device Requirements: You are responsible for ensuring that your device meets the necessary technical specifications to use the Services effectively.
• Usage: You agree to use the Services only for lawful purposes and in accordance with these Terms.

7. Health Disclaimer
eMedAlert is not a certified medical device. It is intended for informational and preventive purposes only and should not be used as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider for medical concerns.

8. Notifications
By using our Services, you consent to receive notifications (SMS, email, or push) for emergency alerts and reminders. You may adjust your preferences, but disabling notifications may impact the effectiveness of the application. Standard messaging fees may apply.

9. Emergency Contacts
You are responsible for providing accurate emergency contact information. eMedAlert is not liable if incorrect or outdated contact data results in failed notifications.

10. Subscription and Pricing Policy
eMedAlert offers free and paid subscription plans. Prices are subject to change at our discretion. We reserve the right to modify, suspend, or discontinue any subscription or pricing plan at any time with or without notice. Any such changes will not affect active subscriptions until the next billing cycle.

11. User Content
You are solely responsible for the content you submit. You may not upload harmful, offensive, or unlawful material. We reserve the right to remove any content that violates these Terms.

12. Emergency Services Disclaimer

While eMedAlert.ai aims to enhance emergency response through automated alerts, we do not guarantee that alerts will be received by emergency services or that assistance will be dispatched. The effectiveness of the Services depends on various factors, including device functionality, network connectivity, and the accuracy of sensor data. Users should not rely solely on eMedAlert.ai for emergency assistance.

13. Emergency Response Limitations
We are not an emergency response service. If you are in immediate danger or require urgent help, call emergency services in your area.

14. Privacy and Data Collection

Our collection and use of personal information in connection with the Services are described in our Privacy Policy. By using the Services, you consent to the collection, use, and sharing of your information as outlined in the Privacy Policy.

15. Intellectual Property

All content, features, and functionality of the Services, including but not limited to text, graphics, logos, and software, are the exclusive property of eMedAlert.ai and are protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from any part of the Services without our prior written consent.

16. Prohibited Conduct

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable laws or regulations.
• Interfere with or disrupt the operation of the Services or servers or networks connected to the Services.
• Attempt to gain unauthorized access to any part of the Services or to other accounts, computer systems, or networks connected to the Services.

17. Restrictions
You agree not to:

• Reverse-engineer or decompile the Services
• Use automated tools (bots, scrapers) without consent
• Impersonate another user or misrepresent your affiliation
• Use the platform for unlawful, abusive, or fraudulent activities

18. Termination

We reserve the right to suspend or terminate your access to the Services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users of the Services, us, or third parties, or for any other reason.

19. eMedAlert Disclaimer – False and Accidental Alarms

The Services are provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the reliability, accuracy, or availability of the Services. At eMedAlert, we strive to provide accurate and reliable emergency alert services. However, we acknowledge that false or accidental alarms may occur due to various reasons, including but not limited to user error, device malfunction, or environmental factors.

19.1. No Liability for False or Accidental Alarms eMedAlert is not responsible for any false or accidental alarms triggered by users, devices, or other factors beyond our control. Our role is to facilitate the notification process, but we do not guarantee the absolute accuracy or validity of any alarm signal.

19.2. Role of Local Authorities In the event of an alarm, local authorities or emergency services may respond based on their own procedures and protocols. eMedAlert has no authority over their actions or decisions. Local authorities are responsible for assessing the situation and taking any necessary measures in response to an alarm.

19.3. User Responsibility Users are encouraged to familiarize themselves with the proper use of the eMedAlert system to minimize the risk of false or accidental alarms. Any misuse of the service may lead to consequences determined by local authorities.

19.4. Technical Measures While we strive to minimize false alarms through continuous monitoring and improvement of our technology, eMedAlert cannot guarantee the complete elimination of false or accidental alarms.

19.5. Agreement to Terms By using the eMedAlert service, users acknowledge and accept this disclaimer regarding false or accidental alarms. They agree that eMedAlert is not liable for any actions taken by local authorities in response to such alarms.

If you have any questions or concerns regarding this disclaimer, please contact us at https://emedalert.ai/get-in-touch/.

20. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages, including lost profits, data loss, or personal injury arising from the use of or inability to use the Services. eMedAlert.ai shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising out of or related to your use of the Services.

21. Indemnification

You agree to indemnify, defend, and hold harmless eMedAlert.ai, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with your access to or use of the Services.

22. Changes to Terms

We may update, modify, or discontinue parts of the Service at any time, temporarily or permanently, without notice. We are not liable for any modification, suspension, or discontinuation. We may update these Terms from time to time. Continued use of our Services after changes constitute acceptance. We encourage you to review this page periodically.

23. Force Majeure
We are not liable for failure or delay in performance due to causes beyond our reasonable control, including natural disasters, government actions, or network failures.

24. Jurisdiction and Governing Law

These Terms are governed by the laws of Romania. Any disputes will be resolved in the competent courts of Romania.

25. Contact Information

If you have any questions about these Terms, please contact us at:

eMedAlert.ai
https://emedalert.ai/get-in-touch/